Buyer support
Refund and catalog correction policy
Digital files cannot be physically returned, but a buyer should receive the package described on the product page. We investigate genuine delivery and catalog problems.
Problems we investigate
Missing files, an unavailable download, corrupted files, a package count that differs materially from the listing, or a clear year/make/model/system catalog mismatch.
Available resolutions
Depending on the evidence, we may restore access, replace a file or package, correct the catalog record, provide a suitable alternative with the buyer's agreement, or issue a partial or full refund.
How to request help
Email autorepairdiagram.com@gmail.com with the order number, product URL, vehicle details, and a short description or screenshot of the problem.
Wrong selection
If the purchased package matches the displayed fitment but the buyer selected the wrong vehicle or system, contact us promptly. We will check whether an exchange is practical; approval depends on the circumstances and download history.
Policy last reviewed: August 24, 2026.